The managed IT services industry could be worth over USD 557.10 billion by 2028. This astounding figure highlights the demand for these services, and many companies are already benefitting from outsourcing critical IT tasks.

But, what should you look for in a managed IT company?

Partnering with the wrong firm could have a detrimental effect on your workflows and reduce profitability. However, finding the right IT contractor could positively transform your business.

Fortunately, you can use several key criteria to separate the best managed IT companies from the chasing pack.

Let’s dive in and learn more about hiring a high-quality managed IT firm.

Industry Experience

It can give you greater peace of mind to work with a company that has plenty of experience in the IT industry.

They will be up-to-date with the latest online security tips, such as those found at, and will already have seen many common IT issues.

This extra knowledge could help seasoned professionals provide a superior service to their customers.

Client Reviews

You can learn a lot about a company by reading online reviews left by previous clients. For example, customers may praise an IT service’s communication skills and rave about their expert advice. 

This can give you the encouragement you need to hire a particular IT company.

However, you could also find there are many negative comments about an IT firm’s service standards. In this case, you can cross that company off your list. 


It’s vital to have an outsourced IT department available when you need them the most. If your systems crash or web pages aren’t loading correctly, this could have severe implications for your business. 

Customers could become frustrated, clients could begin to look for another partner, and your bottom line could suffer. But, if your chosen IT firm is available 24/7, 365 days a year, they can quickly attend to any issues. 

Having an around-the-clock IT response service is increasingly important as businesses continue to move towards online trading models.

Value for Money

As a small business owner, you’ll be trying to keep costs as low as possible. But, this doesn’t always mean choosing the cheapest service. Ask several IT companies for quotes, and compare their services and charges. 

Although at first, one company may seem expensive, their expertise and range of services could justify their costs. Over an extended period, they could actually provide better value for money than a cheaper firm.

Find Your Ideal Managed IT Company

Choosing a managed IT company doesn’t have to be challenging, but it’s important to perform your due diligence.

It can be helpful to ask about a business’ industry experience and ensure they have the availability to meet your needs.

You may also want to check their previous client testimonials and confirm they offer a reasonable pricing structure. 

You could soon be wondering why you haven’t outsourced your vital IT tasks before now!

Before you rush off to hire a managed IT service, be sure to check out more great posts in our Business section.